We believe great service starts with shared understanding. These Terms of Service clarify how HHM works, how we communicate, and what you can expect. They’re designed to protect your experience, not complicate it. This is our promise to be clear, collaborative, and respectful—so you always know where you stand.

1. What We Do

Houston Home Maintenance (“HHM”) offers customized home care services, assessments, planning, maintenance, projects, support and learning tailored to your goals, budget, and timing. We’re here to build trust, solve real problems, and help you care for your home(s)—on your terms.

2. Your Relationship With Us

By submitting a service request, communicating with our team, or engaging our services, you agree to:

  • Communicate honestly about your goals, budget, and timeline.
  • Respect any scheduling constraints, terms, or limitations we clearly outline.
  • Allow us to recommend services based on your request and our expertise.
  • Understand that this is a collaborative process designed around you.

3. Privacy and Information Use

We collect only what’s needed to support your project, communicate clearly, and improve your experience. We never sell or misuse your information. For full details, please review our HHM Privacy Statement

You may request edits or deletion of your personal data at any time by emailing: hm@texasmb.com

4. Scheduling, Changes, and Cancellations

We ask for reasonable notice if you need to reschedule or cancel. We’ll always do our best to adjust to your needs. Long-term plans or recurring services may have different change policies—these will be outlined clearly in your proposal for your approval before you begin.

5. Service Scope and Limitations

Some services may require partner referrals, specialized contractors, or additional project agreements. We’ll always clarify scope and responsibilities up front. We won’t begin work without mutual clarity and consent.

6. Payment and Billing

Any cost estimates are based on your inputs and our recommendations. You’ll never be charged for services you haven’t approved. Payment timing and methods will be outlined clearly in your service summary or proposal.

7. Changes to These Terms

We may update these terms to reflect changes in our services or policies. Major updates will be communicated via email or on our website, and we’ll keep the language simple, clear, and direct.

Effective Date: July 1, 2025

Last Updated: July 1, 2025

End of Document